Privacy Policy

This privacy policy sets out what information Tri Star Costs Ltd may have about you, what we might do with it and why, and what rights you have regarding your data.

Tri Star Costs Ltd is committed to ensuring that your privacy is protected. Should we have any personal data about you, then you can be assured that it will only be used in accordance with this privacy statement.

Tri Star Costs Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Who are we?

Tri Star Costs Limited is a private limited company incorporated in England and Wales. We act as both a ‘controller’ and ‘processor’ as defined under the General Data Protection Regulation.

What information may collect from/about you?

We will only collect information from/about you that is relevant to the matter that we are dealing with.  In particular we may collect the following information from you which is defined as ‘personal data’:

  • Personal details, including contact information
  • Family, lifestyle and social circumstances
  • Financial details
  • Business activities of the person whose details we are processing

We may also collect information that is referred to as being in a ‘special category.’ This could include:

  • Physical or mental health details

How will we use your information?

We will mainly use your information for the provision of advice regarding legal costs.  This is necessary for the performance of our contract and for our compliance with our legal obligations.  We may also use it for:

  • Administering any accounts
  • Processing your bank details in order to make or obtain payment
  • The prevention and detection of fraud
  • Credit reference checks (only where appropriate)

Who will we share your information with?

We are very strict about those with whom we will share your information. This will normally be limited to other people who will assist with your matter.  This may include:

  • Barristers
  • Medical experts
  • Healthcare professionals, social welfare organisations
  • Courts and tribunals

Where you authorise us, we may also disclose your information to your family, associates or representatives. Potentially we may also disclose information to debt agencies if our bills are not paid.

How long will we keep your information for?

We will keep your information throughout the period of time that we work on your matter and afterwards for a period of six years as we are required to do by law.

What rights do you have?

You have a series of rights under the General Data Protection Regulation including the right to access a copy of the information we hold about you.  You also have a right to have your information deleted; however this right is overridden where we have legal obligations to keep the information.  For further information on these rights you can contact John Swain at johnswain@tristarcosts.com or visit the website of the Information Commissioner’s Office at www.ico.org.uk

Who can you complain to if you are unhappy about what we have done with your information?

If you are unhappy with our use of your information, then initially you should contact us at johnswain@tristarcosts.com If your complaint remains unresolved then you can contact the Information Commissioner at www.ico.org.uk